We will accept returns on unused and unopened products within 7 business days from their delivery date. Please return all unused and unopened products with original packaging included. All non-skincare items are final sale. We take full responsibility for damaged/defective products.
To begin the return process, please email hello@concreteremedy.com with your order number and the product(s) you would like to return. Please make sure to write the order number on the box and email us the tracking number of the return package. Please note that any return shipping and handling fees will not be covered unless there was an error on our end.
Once the package is confirmed to be returned, we will be processing your refund after checking the condition of the products. Items that are opened or damaged may be denied a refund. Please note that any orders that received free shipping will be refunded the total amount minus the initial shipping cost. Your refund is expected to be processed within 5-10 business days.